In this digital age, customers are are often the most important, most ignored element of a company’s success. If customers faces with an unsatisfactory experience with your business, then those customers have the power to flock to the Internet and inform other current or potential prospects of your shortcomings.

How do we keep customers?

How does any business keep customers?

Haven’t we realized that customers have contact with our employees?

As a matter of fact, the customer experience is defined by our employees!

If we can make our employees better our clients will have a greater experience with us. And there is no better way to make our employees go the extra mile than by empowering them.

So, if our employees are empowered, what happens? We harbor rave reviews, return customers, and overall outstanding customer satisfaction. And it starts with change. In his book Change is Great… Be First!, Richard Batenburg will walk you through the small changes it takes to create a huge shift within your company. His expert advice can help you improve your business’s servant leadership, corporate culture, teamwork, and most importantly your bottom line.

Change is Great… Be First! can show you how attention to quality in all aspects of your company is more important than being the most inexpensive.

Get ready to empower your staff to partner with your customers to execute and measure the success you both crave. It’s up to you to make the right changes—before your customers find someone new.